Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@rugsofireland.com. Please note that returns will need to be sent to the following address: Red Stag Fulfillment
500 Red Stag Way, Sweetwater, TN 37874
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@rugsofireland.com.
WARRANTY
At Rugs of Ireland, we stand by the quality of our craftsmanship. Each rug is covered against manufacturing defects for one (1) year from the original purchase date. If an issue arises within this period, we’ll work with you to either repair or replace your rug at no additional cost.
Please take a moment to inspect your rug upon receipt to ensure everything meets your expectations. While we’re here to help with genuine issues, please note that claims for damage due to mishandling, improper cleaning, or accidental damage cannot be accepted. Our maximum liability on any claim will be the purchase price of the rug. For any questions or support, please reach out to us at support@rugsofireland.com.
CANCELLATION AND RETURN POLICY
Cancellation Policy
We understand that plans change! However, due to our efficient shipping process, we may only be able to accommodate cancellation requests for backordered items. If your rug is in stock, we often begin processing immediately, which means it may already be on its way before cancellation can be confirmed.
For backordered items, cancellations must be submitted in writing to support@rugsofireland.com at least 24 hours before the estimated shipping date. Cancellations are confirmed once we send a written response. If your cancellation request is made after the rug has shipped, the order will need to be processed as a return, and any shipping costs incurred will be your responsibility.
Return Policy
Your satisfaction is important to us. If you’re not completely happy with your rug, we accept returns under the following conditions:
Return Window: Rugs in their original, unused condition may be returned within 30 days of receipt.
Non-Returnable Items: Custom orders are non-returnable.
Final Sale Items: Clearance items are final sale and cannot be returned or exchanged.
How to Return Your Rug
Contact Us: To start your return, email support@rugsofireland.com with your order details. We’ll provide you with a Return Merchandise Authorization (RMA) number to ensure smooth processing.
Prepare the Return: Please make sure your rug is in its original or equivalent packaging, unused, and undamaged. Clearly mark the RMA number on the package’s exterior. We recommend selecting a shipping method that includes tracking and insurance for peace of mind.
Return Shipping Costs: For non-defective items, return shipping costs are the Customer’s responsibility, and original shipping fees are non-refundable. Returns sent without an RMA may be refused.
Once we receive and inspect the returned item, we’ll process a credit for the purchase amount, minus applicable fees, within 10–14 business days. For those with a prepaid account, refunds may be requested directly by contacting our accounting team at support@rugsofireland.com.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@rugsofireland.com.
Damaged or Defective Rugs
Upon delivery, please inspect your rug while the driver is present. If there are any visible signs of damage to the packaging or rug, please refuse the item and let us know immediately.
If you’re unable to inspect on the spot, you may sign the delivery as “Subject to Inspection” to allow time for a thorough check. For any claims of defects or damage, photos are required to process replacements or repairs. Contact support@rugsofireland.com with your order details and images of the damage, and we’ll take care of the rest.
We want to make your experience with Rugs of Ireland as smooth and enjoyable as possible, and we’re here to help at every step.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
